Return and Exchange Policy

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Because each bridal piece is made with care and often made-to-order, we’ve designed our return policy to balance fairness for our customers with the nature of our business.

Custom & Made-to-Order Items

All custom or made-to-order gowns and accessories are final sale and not eligible for return or exchange. This includes items customized for sizing, color, or design preferences.

We strongly recommend reviewing our sizing guide and requesting a virtual consultation before placing your order.

Standard (Non-Custom) Items

Eligible for return or exchange under the following conditions:

• Return request is submitted within 7 days of delivery
• Item is in original, unworn, unaltered condition with all tags and packaging intact
• A return authorization has been granted by our team

Shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us at [email] within 48 hours of delivery with photos and your order number. We will prioritize resolving the issue with an exchange or refund.

Cancellations

Orders may be canceled within 24 hours of purchase. After that, orders (especially custom ones) enter production and cannot be canceled or refunded.